Case Studies

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Hundreds of staff working at Her Majesty’s Revenue and Customs (HMRC) office in Wrexham have had the chance to upskill and take up new learning opportunities thanks to the hard work of union learning rep Laura Westwood.
Thu 16 Feb 2017
A Newport-based housing association has seen a ‘huge improvement in staff confidence and morale’ after working in partnership with trade unions to deliver Essential Skills training for its staff. We spoke to some of the union representatives, staff and managers at Newport City Homes about their experiences...
Mon 18 Jul 2016
A joint initiative between unions and a housing association in Blaenau Gwent has given workers access to a multi skills training programme, helping them to upskill and learn a wide range of trades. The new skills gained have meant that workers have been able to offer a wider range of repairs for tenants in fewer visits. Staff have also gone on to gain promotion, better pay and take up opportunities for further study. We spoke to learners Chris, Huw, Catherine and Rhys to find out more...
Mon 11 Jul 2016
Camera Assistant Louise Jenkins tells how she is 'Getting in, Getting on' in Wales' highly competive TV industry thanks to support from her union BECTU and the Wales Union Learning Fund.
Thu 23 Jun 2016
Staff at Swn-y-Mor residential home in Port Talbot have received Welsh language training thanks to the support of UNISON’s Connecting Learners project. Connecting Learners is a Wales Union Learning Fund (WULF) project that is funded by Welsh Government and run by the public sector union, UNISON. Karen Fisher, who is the project manager, identified that Welsh language skills were a key training need for workers in health and social care.
Fri 11 Mar 2016
Janine Bennett is a support worker for Cartrefi Cymru who was recently able to attend palliative care training thanks to the support of the Wales Union Learning Fund. Janine spoke to us to tell us about the difference the course made to the care she was able to offer a terminally ill woman whom she supported through end of life care. Published with thanks and acknowledgements to Bridget Cassidy from the UNISON Connecting Learners in North Wales WULF Project.
Mon 29 Feb 2016
New research carried out by the TUC has revealed that the UK’s network of trade union health and safety reps not only help to reduce injuries and ill-health at work, but save the economy many millions of pounds. Workplaces that have a union presence have a 24 per cent lower rate of injuries than non-unionised workplaces. To explain what the health and safety rep role involves and why it is so vital in keeping us safe at work, UNISON health and safety rep Angie Roberts took part in a case study to tell us more.
Tue 16 Feb 2016
As a lead Union Learning Rep for the Communication Workers Union, Jan James has organised a huge variety of learning opportunities for hundreds of her colleagues at BT and Openreach in South Wales. From IT and keyboard skills, to conflict management, mental health, stress and dementia awareness, staff at both companies have benefitted from the wide range of courses on offer. Jan spoke to us about her latest iniative, offering First Aid and CPR training to all staff, and how the training helped one of her colleagues in a real life emergency.
Tue 16 Feb 2016
Jamie is a freelance travel & technology journalist based in Cardiff. Although he started his journalistic career in Cardiff in 1997, he had to move to London in order to further his career. He moved back to Cardiff in 2007 to work as a freelance journalist. Jamie spoke to Anna Wynn Roberts to explain how NUJ Cymru Training, a Wales Union Learning Fund project, has helped him establish his freelance career back in Wales. Published with thanks to Anna Wynn Roberts at NUJ Cymru Training.
Tue 16 Feb 2016
Two years ago I had the great privilege of interviewing Mark Church. Mark told me about the life-long difficulties he had experienced with reading and writing, and how he had finally overcome these as an adult learner thanks to the support of his union. I caught up with Mark to find out how he is still reaping the life-changing benefits of adult learning.
Wed 9 Dec 2015

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